kedai138 Casino & Sportsbook Data Care
This page describes what we collect when you use kedai138 and how we keep that data protected. We gather only the information needed to run your account, process your deposits and withdrawals, and comply with local law. Our policy is straightforward: we do not sell your data, we do not share it beyond what operations require, and we give you control over what you tell us.
When you sign up for kedai138, you create an account with us. That account holds your contact details, payment information, and a record of your activity on our platform. We also collect information about how you use our service—which games you open, which payment method you choose, and when you access our platform. This helps us keep our service running smoothly and protect your account from unauthorised use.
Our commitment is transparency. We explain here what we do, why we do it, and what rights you have. If you have questions after reading this policy, you can reach our support team through your kedai138 account.
What data we collect on kedai138
We collect your personal details when you open your account. This includes your full name, email address, phone number, and date of birth. We ask for these because we need to verify who you are and contact you if something happens with your account—for example, if we detect unusual login activity or if we need to confirm a large withdrawal.
We also collect your payment details. If you deposit using DANA, e-wallet, mobile banking, local payment, or online payment, we record which method you chose and the amount. If you transfer funds via e-wallet, mobile banking, local payment, or online payment, we store your bank account number for future transfers. We never store your full bank password or PIN; we only keep what the payment processor sends us to confirm the transaction worked.
We also collect information about your activity. Our servers log when you log in, which games you view, and whether you complete a deposit or withdrawal. This activity data helps us spot fraud, improve our platform, and understand how our service is used. We keep this data for as long as your account is active, plus a short retention period after you close it.
How we use your data on kedai138
We use your personal details to run your account. When you request a withdrawal, we verify your identity using the name and date of birth you gave us. When you change your password, we send a reset link to your email. If you travel and log in from a new city—say, Jakarta one day and Surabaya the next—our system may flag this and ask you to confirm it was you, to prevent account takeover.
We use your payment details to process deposits and withdrawals. When you deposit via e-wallet, we send your transaction to our payment partner, who handles the actual transfer. We keep a record of the transaction so you can see your balance history in your kedai138 account. We also use payment data for accounting and to meet tax reporting rules set by Indonesian authorities.
We use activity logs to protect our platform. If we see many login attempts from the same location in a short time, we may temporarily lock your account to stop an attacker. If we see a pattern that suggests fraud—for example, a deposit from one phone number and a withdrawal to a bank account that does not match your profile—we may ask you to verify this is legitimate.
- Account verification
- We may ask for a photo ID or utility bill to confirm your name and address match our records.
- Fraud detection
- We scan transactions for patterns that suggest theft or money laundering, as Indonesian law requires.
- Service improvement
- We analyze how you use slot games and sportsbook features to make our platform faster and easier.
Third parties we work with
We do not run all of kedai138 alone. We work with payment processors, game studios, and hosting companies. When you deposit via mobile banking or local payment, your transaction goes through those companies' systems. They see your payment details and the amount; we tell them only that the payment is for your kedai138 account. We do not tell them your full name or email unless the transaction fails and they need to contact you.
We host our servers with a cloud provider. This means your data sits on servers that may be located outside Indonesia. Our provider has its own privacy policy and security rules. We have a contract with them that says they must keep your data safe and not use it for their own business.
We work with game studios such as Pragmatic Play and Evolution Gaming to run slot games and live-dealer tables. These studios see how often you play their games but do not see your account balance or payment method. They may use play data to improve their games.
We also work with compliance and anti-fraud vendors who check transactions against global watchlists. If you are ever flagged during these checks, we may ask you for more information or temporarily restrict your account while we verify.
Your rights and our obligations
You have the right to see what data we hold about you. If you want to request a copy of your data, email our support team through your kedai138 account and we will provide it within 30 days. You also have the right to ask us to correct data if it is wrong—for example, if your email address is misspelled in our system.
You can ask us to delete your data, but we may not be able to do this fully. We must keep your payment history for seven years to comply with Indonesian tax law. We also keep some data to prevent fraud—for example, if we see a pattern of chargebacks, we may keep a record of that account to block similar activity in the future.
Our services are available only where local law permits. If you access kedai138 from a jurisdiction where online gaming is prohibited, we may restrict or close your account. We are not responsible for your compliance with local law; that is your responsibility.
We keep your data protected using standard encryption (SSL). When you log in or make a deposit, your connection is encrypted so no one can intercept it. Our servers have firewalls and regular security checks. However, no system is completely secure. If we discover a data breach, we will notify you within 30 days and explain what happened and what steps we are taking.
We may update this policy from time to time. If we make a large change—such as sharing your data with a new third party—we will tell you by email. If you do not agree with the change, you can close your kedai138 account.
Questions about your privacy or this policy can be directed to our support team via your kedai138 account. We aim to respond within five business days.